Frequently Asked Questions
Everything you need to know about our luxury knitwear and services.
What makes Guest In Residence cashmere unique?
We specialize in high-quality, long-staple cashmere fibers that are designed to resist pilling and become softer with every wear. Our pieces are 'future heirlooms' crafted for longevity and timeless style.
How should I care for my cashmere garments?
We recommend hand washing in cold water with a specialized wool detergent or professional dry cleaning. Always lay flat to dry and never hang your knitwear, as this can cause the garment to lose its shape.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days. Shipping costs and delivery timelines vary based on your location and are calculated at checkout.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition collaborations may be final sale.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. Our silhouettes range from 'Slim Fit' to 'Oversized.' If you are between sizes, we recommend sizing up for a more relaxed aesthetic.
Do you offer international shipping?
Yes, we ship to most countries globally. International customers are responsible for any applicable duties and taxes, which are often collected at the time of checkout for a seamless delivery experience.